FAQ

24-HR CANCELLATION POLICY

Your appointment is very important to us! Please provide us with a minimum of 24 hours notice when rescheduling your appointment(s). If you call to cancel within the 24 hours to 4 hours before your appointment, we will charge your credit card 50% of the day’s total service(s) value. If there is a no show or a call within 4 hours of your appointment we will charge your credit card for the full amount of all services scheduled. For this policy, Spa Sasse’ requires a credit card number to reserve your appointment(s).

WHAT HAPPENS IF I’M LATE TO MY APPOINTMENT?

As we have a busy schedule and other guests following your appointment, if you happen to be late to your appointment, your appointment may be shortened. We will do our absolute best to accommodate you based on what our schedule allows. Please call us and let us know if you will be late so we can better assist.

WHAT TO KNOW BEFORE YOUR APPOINTMENT

Treatments are always in progress at Spa Sasse’. We suggest arriving 10-15 minutes early, allowing you time to check in, fill out paperwork, and unwind. Please silence your cell phones, and lower voices to ensure all guests have a quiet, relaxed spa environment.

When booking your appointment, notify our staff of:

Known allergies
Special health care needs/concerns
Mobility issues: If you have trouble using steps, we do have an elevator but need to be informed of arrival so we can lead you.
If pregnant please Advise how far along
Requested Spa Provider and/or treatment requests.

PEDICURES

We strongly recommend wearing open-toed shoes to the spa
Note: pedicures are not recommended for guests with communicable diseases, like athletes foot and foot fungus.

MASSAGE

To get the most out of your treatment, it is important to communicate! Please let us know if there are any specific treatment goals or needs any time before or during your massage.

WAX APPOINTMENTS

Pre-Waxing
Do not apply lotion, self tanner, body spray, deodorant, or any other topical creams in the area to be waxed.
Hair length ideally is 1/4 inch of growth.
Schedule your wax 2-3 days before beach and sunbathing.
Avoid heat like tanning beds, hot tubs, and saunas.
Exfoliate the area gently 24 hours before waxing to help remove dead skin cells and allow for a cleaner wax.
Wear Loose comfortable clothing to prevent irritation after waxing.

Post-Wax
Heightened sensitivity may be experienced in the waxed area for the next 24-48 hours.
Avoid heat like tanning, sun bathing, hot tubs, or saunas for 48 hours after treatment.
No hot baths or exercise for at least 2 hours following treatment.
Apply a cold compress to sooth the skin if you experience sensitivity or irritation after your treatment.
Applying tend skin can help as well.
Exfoliate daily 48 hours post treatment.
If your skin is sensitive body waxing may result in minor breakouts

SPRAY TANS

24 Hours prior:
Shave or use depilatory cream to remove unwanted body hair.
Exfoliate entire body with mild, oil free exfoliant.

8 Hours prior:
We do not recommend getting your tan same day of your event unless you are able to shower before.
Shower, but do not apply body oils or moisturizer to skin, as this can create a barrier on your skin.
Wear clothing that loose fitting
Do not wear tight fitting jeans, pants, or shorts, or light synthetic fabrics.
It is advised to wear dark colored flip flops to and from your spray tan.
Our solution should not stain clothing or sheets but we are not responsible for damage.

6-8 Hours post tan:
Shower normally. You will see some color wash away from your skin. This is completely normal, and was only the color guard that the technician uses to see if it is applied evenly.
Do not be concerned by this, as your developed tan is still there.
Wash with mild soap and do not exfoliate as it will reduce the longevity of your tan.
While you are drying pat your skin dry or air dry, do not rub your skin with dry towel.
Stay moisturized

MICRONEEDLING

Pre-Treatment:
Avoid sun exposure/burns 24 hours prior to procedure.
Discontinue use of retinoids 24 hours prior to procedure.
Allow at least 24 hours after autoimmune therapies before procedure.
Wait six months following isotretinonin use before procedure.

SPA PARTIES

Here at our 5000+ square foot facility we can host birthday parties, wedding showers, company outings, holiday retreats and private events! We suggest showing up 20 mins prior to appointments to get settled in, fill out paper work, enjoy snacks and drinks, and change into robes if required. A credit card number will be required to hold the appointments. For spa parties, we require 24 hours notice for rescheduling.

EXPECTING MOTHERS

If you are receiving massage in your first trimester, please note for high-risk pregnancies only: it is recommended to have an approval note prepared from your doctor before you come in for your massage. When booking your massage or facial, please notify our staff of any areas of sensitivity, or if you’ve been sensitive to any particular smells or products while pregnant. We offer extra pillows, wedges and extra padding to make sure you are comfortable.

PAYMENTS

We gladly accept:
Visa
Amex
MasterCard
Cash
Spa Finder/Spa Wish
Spa Sasse’ Gift Certificates/Gift Cards

DISCOUNTS

Dicounts can not be combined (members excluded)
Spa finder/Spa wish can not be used with in spa discounts
Members are allowed to use up to 2 discounts at a time
Must mention web specials or monthly specials at checkout, they will not be automatically added.

GIFT CERTIFICATES

Gift certificates are non-refundable, but can be transferred to another person or used for different services or products. No exceptions.

PRODUCT & SERVICE RETURNS/EXCHANGES

If for any reason you are unhappy with a product purchase, you may return it to Spa Sasse’ within 30 days for in store credit (must have proof of purchase.

We want you to be thrilled about your experience at Spa Sasse’! It is important to all of us that our services are top-notch and you walk-away feeling better than you walked in. All of our spa services are non-refundable. However, if you are dissatisfied with your service please let us know! Call or email us, SpaSassepdx@gmail.com | 503.228.8266

GRATUITY

Gratuity is not built into the service costs at Spa Sasse. Tips may be left at the reception desk or can be added to any credit card payment.